Privacy Policy

This Privacy Policy explains how Sapphire Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or use related services. We aim to collect and use information fairly, transparently and only for suitable business, security, legal and service-related purposes. This policy also explains how you can request access, correction or deletion of your information, and how to withdraw consent to marketing communications.

Sapphire Casino operates under a licence issued by the Curaçao Gaming Commission to Hermes Consulting Company N.V., providing regulatory oversight for the platform's gaming operations.

Information we may collect

When you use Sapphire Casino, we may handle information that identifies you, relates to your account or helps us provide our services. The information collected depends on how you interact with the website and the services available to you. We aim to limit collection to information reasonably needed for the relevant purpose.

Account and contact details

This may include your name, date of birth, residential information, contact details, username, account preferences and information supplied when registering or updating an account. We may also keep records of communications with you, including support requests, questions, complaints and other correspondence.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of checks completed during the account lifecycle. Verification material is handled for security, compliance and fraud-prevention purposes.

Payment and transaction information

We may collect or receive information about deposits, withdrawals, wagers, gaming activity, payment methods, transaction amounts, transaction status and related account balances. Payment providers may process payment details under their own privacy terms. We may receive enough information to confirm, reconcile and secure a transaction without necessarily receiving all sensitive payment details.

Device, technical and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring website, access times, session information and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance, understand usage and support security.

Information from other sources

Where appropriate, information may be received from service providers, payment partners, identity and verification services, fraud-prevention providers or publicly available sources. We use information from these sources only where it is relevant to operating an account, protecting the website, meeting obligations or providing support.

How we use personal information

Personal information is used to operate Sapphire Casino and provide a safer and more reliable experience. We may use information for the following purposes:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals and other account transactions.
Providing requested services, account features and customer support.
Confirming your identity, age, account ownership and eligibility to use relevant services.
Carrying out security, fraud, money-laundering, account-protection and risk checks.
Detecting unusual, unlawful, misleading or unauthorised activity.
Managing responsible gambling and player protection processes where relevant.
Keeping records needed for legal, regulatory, accounting, tax, dispute-resolution or security purposes.
Investigating complaints, resolving disagreements and enforcing applicable terms.
Monitoring and improving website functionality, accessibility, performance and security.
Sending service messages about your account, security, transactions, policies or other important matters.
Sending promotional or marketing communications where permitted and where required consent has been provided.

We may combine information from different sources when reasonably necessary for one of these purposes. For example, account details may be considered together with transaction, device and verification information to protect an account or investigate suspicious activity. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your permission.

Marketing communications

If you receive promotional messages from us, you can usually opt out by using the unsubscribe or preference instructions in the message. You may also contact us using the email address in the data rights section below to withdraw consent to marketing. Opting out of marketing does not stop important service communications, such as messages about your account, security, transactions, responsible gambling or changes to applicable terms and policies.

Aggregated and de-identified information

We may prepare aggregated or de-identified information for reporting, analysis, security and service improvement. Information that no longer reasonably identifies an individual may be used for these purposes where permitted. We take reasonable steps to avoid using this type of information to identify you again.

Sharing, security and retention

We may share personal information with organisations that help us operate the website and provide services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support tools, security and fraud-prevention services, professional advisers and other selected service partners. Such providers should only use information for authorised services or as otherwise permitted.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, security incidents or unlawful activity; respond to a lawful request; deal with a dispute; or meet a legal or regulatory obligation. We do not treat the sale of personal information as a normal part of providing casino services.

International handling

Some service providers may store or process information outside Australia. Where this occurs, appropriate steps are taken to support secure handling and meet applicable privacy requirements. The location and processing arrangements may vary depending on the service being used.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission practices, staff procedures and service-provider controls. No online system can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and record-management requirements.

Children and young people

Sapphire Casino is intended for eligible adults. We do not knowingly invite people who are not legally permitted to use gambling services to create an account. If you believe information about an ineligible person has been provided, contact us so the matter can be reviewed and addressed where appropriate.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Sapphire Casino may use essential cookies to support account login, security, navigation and core website functions. Other cookies may help remember preferences, measure website performance, understand general usage or support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, parts of the website may not work correctly or some account features may be unavailable. Browser settings vary, so refer to your browser's help options for instructions.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have the right to ask what personal information we hold about you and request access to that information. You may also ask for inaccurate or incomplete information to be corrected, request deletion of your data, and withdraw consent to marketing communications. You can ask questions about how information is collected, used or shared.

To exercise these rights, or to make a privacy-related request, contact support@sapphirecasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive records. This helps protect your information from unauthorised access.

We will consider and respond to requests within a reasonable period and in line with applicable requirements. In some situations, a request may be limited or declined, including where retaining information is required by law, where deletion would affect an active transaction or investigation, or where providing information could compromise security or another person's privacy. If this applies, we will explain the position where we are able to do so.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The updated version will be made available on the website. We encourage you to review this page periodically so you understand how information is handled.

Questions and concerns

If you have a question, concern or request about this Privacy Policy or the handling of your personal information, contact support@sapphirecasino.best. Providing relevant details about your account and the issue will help us review your request efficiently.