Cookies Policy | Sapphire Casino

1. What are cookies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies cannot normally be used to identify you by name on their own, although information collected through cookies may be combined with other information held by a website or service provider.

We may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering preferences, measuring website activity, helping us understand how visitors use our services and supporting security controls. In this policy, we use the term cookies to refer to cookies and similar technologies unless we state otherwise.

Cookies may be session cookies or persistent cookies. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains active can vary according to its purpose, the service that places it and your browser or device settings.

Cookies set by us and third parties

Some cookies may be placed directly by Sapphire Casino. Other cookies may be placed by third-party providers that support website functionality, security, analytics or other services. Third-party cookies are subject to the relevant provider’s own privacy information and practices. We take reasonable steps to work with appropriate service providers, but we do not control every third-party technology or website.

2. Why we use cookies

Cookies may be used for several different purposes. The cookies operating on the website may change over time as our services, technology and legal obligations develop. The main categories are described below.

Strictly necessary cookies: These cookies support core website functions, such as page navigation, account access, session management, fraud prevention, security and the operation of features you request. The website may not function properly without them. Where permitted by applicable law, these cookies may operate without separate consent because they are necessary to provide a service you have requested.
Preference cookies: These cookies remember choices such as language, region, display settings or other preferences. They can make return visits more convenient and help us provide a more consistent experience.
Performance and analytics cookies: These cookies help us understand how visitors use the website, which pages are viewed, how users move through the website and whether pages or features work as expected. The information may be used to identify errors, improve performance and develop better services.
Security and risk-management cookies: These technologies may help detect suspicious behaviour, protect accounts, prevent unauthorised access, support identity and age checks where applicable and reduce the risk of fraud, abuse or harmful activity.
Advertising and measurement cookies: Where used and permitted, these cookies may help measure the effectiveness of marketing activity, limit repeated advertisements, understand visits that arise from campaigns and provide more relevant information. We will seek consent where required for this type of technology.
Functional service cookies: These cookies may support embedded content, customer assistance tools or other optional features. If you disable them, some parts of the website may be unavailable or operate differently.

Cookies do not change the rules that apply to gambling services. They do not guarantee account approval, access to a particular promotion or the availability of any product or feature. Information collected through cookies may be used alongside account, device, transaction, security or responsible gambling information where this is lawful and necessary for the relevant purpose.

3. Your choices and cookie controls

When required, we may provide a cookie banner or preference tool that allows you to accept, reject or manage optional cookies. Your choices may be stored in a cookie so that we can remember them. If you change your browser, device or browser settings, you may need to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive a warning before a cookie is stored or permit cookies only from selected websites. The steps differ between browsers and devices, so you should check the help or privacy settings provided by your browser manufacturer.

Blocking strictly necessary cookies may prevent you from logging in, using account features or accessing parts of the website.
Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
Disabling analytics or performance cookies may prevent us from understanding how the website is used and may limit our ability to improve it.
Rejecting advertising or measurement cookies does not necessarily mean that you will see no advertising. It may mean that advertising is less tailored to your interests.
Your browser settings may apply to all websites, not only Sapphire Casino, so consider the effect of any changes before confirming them.

Some devices offer additional privacy controls, such as restrictions on tracking, advertising identifiers or cross-site activity. These controls may affect the way optional technologies work. You may also be able to manage permissions for location, notifications, camera, storage or similar device functions separately from cookie preferences.

Consent and withdrawal

Where consent is required, we will ask for it before placing optional cookies or using optional similar technologies. You may withdraw or change consent at any time through the available preference tool or by adjusting your browser settings. Withdrawal does not affect processing that occurred before the change, and it does not remove cookies that are necessary for website security or core operation.

4. Privacy, updates and questions

Information obtained through cookies may include an internet protocol address, device type, browser type, operating system, approximate location, pages viewed, links selected, visit times, referral information and interactions with website features. Depending on the technology and the information available to us, this information may be treated as personal information under applicable Australian privacy law.

We handle information collected through cookies in accordance with our Privacy Policy. That policy explains how information may be collected, used, stored, disclosed and protected, as well as the choices and rights that may be available to you. We may share relevant information with service providers who help us operate, secure, analyse or improve the website, subject to appropriate arrangements and applicable legal requirements.

We may update this Cookies Policy when our technology changes, when we introduce new website features or when legal or regulatory requirements change. The updated version will be made available on the website and will apply from the date shown or from the date it is published, as appropriate. You should review this page periodically so that you remain informed about how cookies are used.

Sapphire Casino aims to use cookies responsibly and transparently. However, no online service can guarantee that every transmission or storage method will be completely secure. You should keep your device, operating system, browser and security software up to date, use strong account credentials and avoid accessing your account on shared or unsecured devices.

If you have a question about this Cookies Policy, your cookie preferences or the way information is handled, please use the contact or support channel made available on the Sapphire Casino website. Do not include unnecessary sensitive information in an online enquiry. For questions about account security, close the session and use the official website rather than responding to an unexpected message or link.