Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with Sapphire Casino. They are intended to help players in Australia understand how bets are submitted, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.

Sapphire Casino operates under a licence issued by the Curaçao Gaming Commission to Hermes Consulting Company N.V., providing regulatory oversight for the platform's gaming operations.

1. General betting conditions

By opening or using an account with Sapphire Casino, you agree to follow these Betting Rules and any other terms that apply to the relevant service. If you do not understand a rule, you should seek clarification before placing a bet. Rules may apply differently depending on the game, market, product or promotion involved, so you should review the information displayed on the relevant betting screen before confirming your selection.

You must be legally permitted to use online gambling services in your location. Players must provide accurate, current and complete information when registering and must keep their account details up to date. An account is generally intended for use by the registered account holder only. You must keep your login details secure and must not allow another person to access or use your account.

You must meet the applicable minimum age requirement and satisfy any identity or eligibility checks.
You must use a payment method that belongs to you or that you are authorised to use.
You must not place bets on behalf of another person or allow another person to place bets through your account.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the operation, security or integrity of the website, games or betting systems.
You are responsible for checking your selections, stake, odds and potential return before confirming a bet.

Sapphire Casino may apply account, deposit, wagering or transaction controls where required by law, regulation, risk management procedures or the applicable terms. Additional verification may be requested at any stage. If information cannot be verified, or if activity appears unusual or inconsistent with the rules, a bet or transaction may be reviewed, restricted, suspended or cancelled in accordance with the applicable terms.

You are responsible for ensuring that your account activity is lawful in the place where you are located. You should not use the service from a location where online gambling is prohibited or restricted. Sapphire Casino may use reasonable checks and monitoring procedures to protect players, the service and the integrity of betting activity.

2. Placing and accepting bets

A bet is submitted when you select a market or game option, enter or confirm your stake, and use the relevant confirmation function. A bet is not necessarily accepted merely because an instruction has been sent to the website. Acceptance occurs only when the bet is recorded by the betting system and a confirmation or transaction record is displayed or otherwise made available.

You should check your account history or bet slip after each transaction. If a bet does not appear as accepted, you should not assume that it has been placed. Technical delays, connection failures, system interruptions, incorrect information, maintenance or other events may prevent a transaction from being accepted or displayed immediately.

Bet confirmation and changes

Once accepted, a bet normally cannot be changed, cancelled or withdrawn by the player unless a specific rule, feature or applicable law permits this. Selecting a different option, closing a browser window or losing an internet connection does not automatically cancel a submitted bet. You should confirm all details carefully before finalising a transaction.

The stake, odds, price, potential return and other details shown before confirmation are subject to the rules for the relevant product. Displayed information may change before acceptance. Where a system accepts a bet using an incorrect price, duplicate instruction, obvious error or materially inaccurate information, Sapphire Casino may review the transaction and take the action permitted under its terms and applicable law.

Prohibited and unusual activity

Bets may be refused, limited, voided or referred for review where there is suspected fraud, collusion, abuse of a technical error, manipulation of a game or market, use of prohibited software, multiple-account activity or another breach of the rules. The same approach may apply where a bet appears to exploit a vulnerability or is connected with an activity that cannot be fairly or reliably settled.

Do not attempt to place duplicate bets because of a delayed screen or missing confirmation.
Do not use automated tools, unauthorised software or methods intended to interfere with betting systems.
Do not attempt to conceal the identity of the account holder or the source of funds used for betting.
Report suspected errors or unauthorised activity through the support channel made available on the website.

3. Results, settlement and corrections

Bets are settled using the official result or other reliable outcome information applicable to the relevant game, event or market. The settlement method can vary between products. Before placing a bet, you should read any market-specific information about qualifying outcomes, abandoned events, postponed events, incomplete games, ties, dead heats, cancellations, disqualifications and other circumstances that may affect the result.

A result may be settled as a win, loss, push, void, cancelled transaction or another outcome defined by the applicable rules. If an event or game does not proceed, or if the outcome cannot be determined in accordance with the published rules, the relevant bet may be voided or handled under the product-specific settlement procedure. Different selections within a combined or multiple bet may be treated differently.

The result used for settlement will be the result recognised under the applicable product rules.
A later amendment to an official result may lead to a review or correction where the rules allow it.
Obvious errors in prices, selections, results or settlement calculations may be corrected.
If a bet is settled incorrectly, the account balance may be adjusted to reflect the correct result.
Promotional or special-market conditions may include additional settlement requirements that should be read before use.

If Sapphire Casino identifies a calculation, settlement or technical error, it may correct the error and adjust the affected account balance. Where appropriate, players may be notified through the usual account or service channels. Records held in the betting system will generally be used to determine the details of a transaction, subject to any review required by law or the applicable terms.

You should review settled bets and account activity promptly. If you believe a bet has been settled incorrectly, retain the relevant bet reference and provide a clear explanation when raising the matter. Reviews may require information about the account, transaction, market, game or event and may take longer where third-party information or an official result is required.

System records and technical issues

Betting records, account history, transaction logs and system timestamps may be used when determining whether a bet was submitted, accepted or settled. If a technical fault affects the availability or accuracy of a product, Sapphire Casino may suspend access, delay settlement, void affected transactions or take another reasonable action permitted by the applicable terms and law.

4. Responsible gambling, disputes and rule updates

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet amounts you can afford to lose, set personal limits and take regular breaks. You should never chase losses, borrow money to gamble or continue playing when gambling is affecting your finances, relationships, work, study or wellbeing.

Set a budget before you begin and stop when that budget has been reached.
Use available account controls, limits, time-outs or self-exclusion options where appropriate.
Do not gamble while affected by alcohol, drugs, stress or strong emotions.
Talk to someone you trust if you are concerned about your gambling.
Seek support from an appropriate Australian gambling support service if gambling is becoming difficult to control.

Account controls are intended to support informed and responsible decisions, but they do not replace personal judgement. You should consider your gambling activity regularly and take action early if it no longer feels affordable, enjoyable or manageable. Further information about available responsible gambling tools may be provided through the website.

Questions, complaints and disputes

If you have a question about a bet, result, transaction or account restriction, contact Sapphire Casino through the support channel made available on the website. Include your username or other requested account information, the relevant bet or transaction reference, the date and time, and a description of the issue. Do not send passwords or unnecessary sensitive information.

Sapphire Casino may investigate complaints by checking account records, system logs, bet confirmations, game or event information and other relevant material. You should cooperate with reasonable requests for information. A complaint will be considered under the applicable rules and terms, and you may be informed of the outcome through the available service channel.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements, regulatory expectations or operating procedures. The current version will be made available on the website. You should review the rules regularly and before placing a new bet. Continued use of the service after an update may indicate acceptance of the revised rules where permitted by law.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Nothing in these rules removes any rights or protections that cannot lawfully be excluded under Australian law.