Contact Sapphire Casino

Need help with Sapphire Casino? Our support team can assist with account questions, payments, verification, technical issues and responsible gambling requests. For assistance, email support@sapphirecasino.best and provide enough information for the team to understand your enquiry. Support will usually reply within 24 hours, although response times may vary depending on the nature and complexity of the request.

Sapphire Casino operates under a licence issued by the Curaçao Gaming Commission to Hermes Consulting Company N.V., providing regulatory oversight for the platform's gaming operations.

How to get in touch

For assistance by email, contact support@sapphirecasino.best. Please use the email address associated with your account where possible, as this can help the support team locate your details and respond more efficiently. Do not send your password, payment card security code or other sensitive security information in an email.

To help us deal with your request faster, include your account email or username, a short description of the issue and screenshots if relevant. If a screenshot contains personal or payment information that is not needed to investigate the matter, remove or cover those details before sending it.

Common reasons to contact support

Account access, profile or verification questions
Deposit, withdrawal or payment enquiries
Questions about bonus terms and eligibility
Website, game or other technical problems
Requests relating to responsible gambling, including help with account restrictions

Please send one clear message about each issue where practical and reply to the existing email thread if support asks for more information. This helps keep the conversation together and may reduce delays. Support may need to ask additional questions or request documents before an account or payment matter can be reviewed.